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Investors Information
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Preamble |
TFCI, in its continued and committed endeavor to provide prompt and quality service to its valued clients, has introduced this Citizens' Charter.
The Citizens' Charter is intended to provide information in respect of TFCI's various activities relating to customer service, for the benefit of its customers. It is not a legal document creating rights and obligations. |
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Citizen Charter |
Citizens' Charter of TFCI for Investors: Responsive and Responsible |
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Introduction  |
TFCI provides financial assistance to enterprises, for setting up and/ or development of tourism related activities, facilities and services, which inter-alia include hotels, restaurants, holiday resorts, amusement parks and complexes for entertainment, education and sports, safari parks, rope-ways cultural centers, convention halls, all forms of transport industry, air-taxis, travel and tour operating agencies, tourism emporia, sports facilities etc. besides, TFCI also co-ordinates and formulates guidelines and policies related to financing of such projects. As a developmental role, TFCI organizes seminars /participates in tourism-related activities organized by Ministry of Tourism, Government of India and by the trade bodies /associations etc.
TFCI provides all forms of financial assistance for new, expansion, diversification/ modernisation projects in tourism industry and/ related activities, facilities and services, in the following forms:
- Rupee Loans
- Underwriting of public issues of share/ debentures and direct subscription of such securities
- Guarantee for deferred payments and credits raised in India and/or abroad
- Equipment Finance
- Equipment Leasing
- Assistance under Suppliers of Credit
- Advisory Services
TFCI follows RBI guidelines with regard to Individual and Group exposure norms in relation to the net owned funds of TFCI. Appraisal criteria for processing of tourism-related projects with regard to Promoters' contribution, Debt-Equity Norms, Average Room Occupancy levels and Rates are constantly reviewed by TFCI Board and the guidelines are formulated accordingly.
For meeting the fund requirements thereof as well as towards its various other business operations, TFCI raises resources directly from the market (at market-related interest rates) from retail as well as institutional investors - both within India and abroad, through a variety of investor-friendly instruments. TFCI's resource raising efforts have brought it closer to all sections of society. |
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Resource Raising |
TFCI has been mobilizing resources through a combination of debt and equity. It made a public issue of equity shares in 1994. TFCI's shares are National Stock Exchange, Mumbai, Delhi, Ahmedabad and Madras stock exchanges and dematerialised with National Securities Depositories Ltd. (NSDL and Central Securities Depository Services (I) Ltd. (CSDSL).or Central Depository Services (India) Ltd. (CSDSL). CSDSL depositories where the securities of an investor are held in electronic form through the medium of Depository Participants (DPs). This facility obviates the difficulties of loss, signing of transfer deeds, delay in transfer, etc. and offers scope for paperless trading.
Besides the paid up capital of Rs. 67.42 crores and the internal generations, TFCI meets its requirements of funds by way of borrowings viz. private placements of bonds, line of credit from institutions /banks, certificate of deposit etc, at competitive rates with a view to keep the cost of funds at minimum level.
The addresses of the Registrar is:
MCS Ltd.,
Sri Venkatesh Bhawan,
W-40, Okhla Industrial Area, Phase - II
New Delhi – 110 020
Phone No.: 011-26384909/10/11/14
Fax No.: 011-26384907
E-mail : mcsdel@vsnl.com |
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Investor Relations |
TFCI has an exclusive team of officers to attend to complaints / suggestions of equity- holders and bond-holders and assisted by Registrar namely MCS Ltd. |
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Grievance-Redressal Procedure |
The following avenues are open to the investors for redressal of their grievances:
- Oral representations to TFCI officials convenient to the investor
- Written complaint can be sent to SEBI/RBI/DOCA for redressal
- Complaint Performa has been made available on TFCI website (copy appended for ready reference)
- Investors' feedback form is attached which may be filled and dropped in the suggestion box at the TFCI, Head Office
- Time-Frame for Various Investor Services
It is the endeavor of TFCI to provide prompt and efficient service to its investing public. An indicative time-frame for attending to various investor grievances is given below.
Job Description |
Time-frame |
Payment of interest/dividend |
On due dates (Investors are requested to refer to the instrument for ascertaining the due date) |
Redemption payment of securities |
On maturity dates as pre-determined and notified in the Offer Document. |
Issue of Duplicate Bonds |
Within 30 days of receipt of request along with all relevant documents such as indemnity bond/surety and undertaking. |
Postal loss of certificate(s) |
Only after necessary notification regarding the loss/non-receipt of the original share certificate is given in the newspapers. |
Issue of duplicate interest warrants/dividend warrants |
Within 20 days after the expiry of the currency of the warrant and on receipt of relevant documents such as indemnity bond/surety, subject to receipt of reconciliation from Bankers. |
Revalidation of interest warrants |
On expiry of the validity period, subject to receipt of reconciliation from Banks. |
Revalidation of dividend warrants |
On expiry of the validity period, subject to receipt of reconciliation from Banks. |
Change of address |
Immediately on receipt of information |
Change in Bank Mandate |
Immediately on receipt of information |
Request for transmission of securities in case of death of single holder |
Transmission will be effected within 30 days after receipt of securities along with all relevant documents such as attested copy of the will, attested copy of the death certificate, attested copy of court order/succession certificate /Letter of administration for effecting the transmission. |
Request for transmission of securities in case of death of one of the holders in a joint holding |
Within 30 days of the receipt of original securities and an attested copy of the death certificate. |
Request for transfer of share certificate |
Within 30 days of lodgment of securities. |
Request for consolidation of share certificates |
Within 30 days of lodgment of securities. |
Request for change in name consequent upon change in marital status |
Within 30 days of receipt of original certificates along with attested copy of marriage certificate or decree of divorce issued by competent authority, old specimen signature and new specimen signature duly attested by the banker. |
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Community Involvement |
TFCI strives to be a trusted corporate citizen and, as an integral part of society, to fulfill its responsibilities to the societies and communities in which it operates. |
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